Privacy Policy

Last Updated:

Introduction

Craftedwycandle respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase our blinds and curtains.

Information We Collect

We collect information that you provide directly to us when you:

Request a quotation for blinds or curtains
Place an order for our products
Contact us through our website or phone
Subscribe to our newsletter or updates
Participate in surveys or promotions

The personal information we collect may include:

Name
Email address
Phone number
Postal address
Payment information
Product preferences and specifications
Delivery instructions

We also collect information automatically when you visit our website, such as:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

Process your orders for blinds and curtains
Communicate with you about your projects and orders
Provide customer support and respond to inquiries
Send you updates about our products and services
Improve our website and product offerings
Analyze website usage and optimize user experience
Comply with legal obligations and regulatory requirements
Prevent fraud and ensure security
Send marketing communications with your consent

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Contractual necessity: To fulfill our contract with you, including processing orders and delivering products
Legitimate interests: To improve our services, prevent fraud, and maintain website security
Consent: When you have given clear consent for specific purposes such as marketing communications
Legal obligations: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service providers: With companies that assist us in operating our business, such as payment processors, delivery services, and IT service providers
Professional advisors: With lawyers, accountants, and other professional advisors when necessary
Legal requirements: With law enforcement or regulatory authorities when required by law or to protect our legal rights
Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure servers and databases
Regular security assessments and updates
Access controls and authentication procedures
Staff training on data protection

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Under GDPR and UK data protection law, you have the following rights:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Correct inaccurate or incomplete personal data
Right to erasure: Request deletion of your personal data in certain circumstances
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Receive your data in a structured, commonly used format
Right to object: Object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: Withdraw consent where processing is based on consent
Right to lodge a complaint: File a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, please contact us using the details provided in the Contact Us section. We will respond to your request within one month.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including:

Standard contractual clauses approved by regulatory authorities
Adequacy decisions by the European Commission
Other appropriate safeguards as required by law

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

Order information: Retained for 7 years for accounting and tax purposes
Marketing communications: Retained until you withdraw consent or opt out
Website analytics: Retained for up to 26 months
Customer service records: Retained for 3 years after last contact

After the retention period expires, we securely delete or anonymize your personal data.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

Third-Party Services

We use the following third-party services that may collect and process your personal data:

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as your IP address, pages visited, and time spent on pages. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service may use cookies to track conversions.
Google Ads Remarketing: We use Google Ads remarketing to show relevant advertisements to visitors who have previously visited our website. This service uses cookies to serve ads based on past visits.
Google Maps API: We may use Google Maps API to display location information. When you interact with maps on our website, Google may collect certain information about your location and usage.

These third-party services have their own privacy policies. We encourage you to review them:

Google Privacy Policy: https://policies.google.com/privacy
Google Analytics Terms: marketingplatform.google.com

Use of Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files placed on your device when you visit our website.

We use the following types of cookies:

Essential cookies: Necessary for the website to function properly
Analytical cookies: Help us understand how visitors use our website
Marketing cookies: Used to deliver relevant advertisements and track campaign performance

For detailed information about our use of cookies, including how to manage your cookie preferences, please see our Cookies Policy.

Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. Any material changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

If we make significant changes, we may notify you by email or through a prominent notice on our website.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us at:

Craftedwycandle
Unit 10, Kincraig Industrial Park
Kincraig Rd, Bispham
Blackpool FY2 0PJ
United Kingdom
Phone: +44 1253 697550
Email: tcontactY3mxs9K1m